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Counterfit Limited offer a free delivery service to customers on UK mainland within differing time scales dependent upon the type of product ordered, details of which are provided within the product information.
Delivery periods and dates are subject to change and are not covered under any warranty condition. Unfortunately Counterfit Limited has no liability should delivery dates differ from those stated. Items are delivered to the door of the delivery address fully packaged. If further assistance is required please contact our sales team for a quotation prior to ordering the item.
RETURNS
- Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering. Counterfit Ltd does not warrant the suitability of goods for specific applications.
- Goods supplied to you by special order that are not listed on our website may not be returned unless they are faulty or damaged on delivery.
- Goods which have been incorrectly ordered or are unsuitable will only be accepted for return with prior approval from Counterfit Ltd. Returned goods will only be accepted within 7 days of delivery, if they are correctly packed in the original packaging, with original manuals and have not been used. A restocking charge of 25% will be levied on all such goods.
- Goods may not be returned without prior authorisation and a Goods Return Authorisation number from Counterfit Ltd. This can be obtained by contacting our customer service team on 0845 299 7353.
- Customers are responsible for returning goods, ensuring returned goods are suitable packed and obtaining necessary proof of delivery and receipt.
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